Refund policy
Refunds & Returns Policy
We want you to love your purchase from Hustle & Grace. If for any reason you are not satisfied, our refund policy is outlined below:
RETURNS & SHIPPING LABELS
For all customers who have selected Checkout+ coverage, will be provided with a shipping label for return postage without additional cost.
We accept returns up to 30 days since the date of delivery, if the item is unused and in its original condition, and we will refund the full order amount.
For customers who have not elected for Checkout+ coverage, your return will incur a return label fee per submission as below, which will be deducted from your final refund.
Australia: AUD15
New Zealand: NZD$20
United States: USD$25
If you have purchased from outside of these shipping regions or conditions without Checkout+ coverage and wish to make a return, you will need to cover the shipping costs and there will be no fee associated.
US RETURNS - PLEASE NOTE: All returns from the USA will not include the refund of duties/tariffs pre-paid. Only the item cost will be refunded. Customers may be able to claim duties paid back through local customs authorities.
Shipping
Shipping -All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- For simple flat rate shipping: We offer this FREE flat rate shipping within AUD.
- For simple express rate shipping- We offer this for $35 shipping within AUD.
- For International calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.